Parcels over 2 Kg's are dispatched on a next day service* (Mainland UK excluding Highlands & Islands)
*excluding Saturday deliveries.
For smaller Parcels that weigh under 2 Kg's and have a shipping fee of £4.99 we send them via Royal Mail on their 48 hr service, however if you prefer your smaller parcel to be delivered on a next day delivery service via Parcelforce please select the Shipping Upgrade. Please note that this service is only available to Mainland UK excluding The Highlands of Scotland and Islands. Parcels shipped to the Highlands of Scotland & Northern Ireland we use alternative couriers to keep the shipping costs down.
PLEASE READ ALL THE FOLLOWING
To help improve our delivery service we appreciate if you could leave a contact phone number, this will allow us to send you a text message informing you when your parcel will be delivered.
All our parcels are tracked by the courier company as standard and
delivered to the address that you have provided on your Paypal account. Any alternative delivery instructions where the parcel can be left is the responsibility of the customer and not with Smokewood Shack once the parcel has been delivered.
If you need to change the delivery address please contact us using the confirmation email that you will receive shortly.
Please ensure that you are familiar with our Terms & Conditions that are on our FAQ page. By placing an order you are agreeing with our terms & conditions of business. A direct link to our FAQ Page can be found here
Orders are usually processed and dispatched within 2 or 3 days, however at busy times
this might take an extra day or so.
Please Ensure to select your Shipping Destination in the drop down menu below, otherwise your order will not checkout with Paypal for Payment.